Ours is a first-time fix team, achieved through their system knowledge and our model of carrying the spares required.
We are proud to achieve industry leading service SLA’s with first time fix and have the ethos of continual improvement.
In-house engineers with expert system knowledge operate 365 days a year between 0900 and 2100 hours. They carry 'boot stock', appropriate spares to ensure continuity in critical operations. Hardware is swapped on site, and cabling / termination repairs conducted where possible.
nGeneration have an exceptional record of providing high quality Field Services for outlet IT equipment (to include EPoS terminals, payment solutions, PC's and LAN servers, PC peripherals, operating systems, telephony, application or networking software)
Unlike big-name competitors we don’t use contract workers who cannot understand your specific needs, allowing our teams to solve problems quicker.
You benefit from:
Today we maintain the IT in over 4,000 sites nationwide with customers including leading companies such as Marston’s, Caffé Nero, Young & Co. and Punch Taverns.
Call on our experience – today. Contact us on 0870 77 77 889 or email info@nGeneration.co.uk
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