Steak of the Art is an exciting, new, premium quality, casual dining concept located in the busy centres of Bristol and Cardiff. Its ethos is to match food and service to the high standards customers want and deserve.
Preferred Technology Partner
Although we looked at the main competition (Micros, Zonal and NCR), their technology and functionality failed to meet our requirements, and their size meant they would not be focused on our needs as an emerging brand operator. We therefore settled upon nGeneration, based on a strong recommendation from Samsung UK who had worked with them implementing the use of handheld terminals at several major pub and restaurant companies. It was a good choice as nGeneration technology facilitated excellent point-of-sale functionality and enhanced customer engagement and service in particular, something we required for SOTA.
Outstanding Business Partner
Our first site was at Bristol Harbourside where nGeneration helped us tailor our POS to our operational requirement. Both an account manager and his team were happy to spend time and energy working with us to develop the customer offering. We feel we would not have enjoyed this support from any other EPoS supplier- nor have developed such a strong partnership based on the relationships we hold with the nGeneration team.
New brand, new ways, fast change
Being a new brand, each site opening called for new ways of working. These were developed in conjunction with the team at nGeneration. A number of guided ‘workshops’ before installation covered technology and operational styles which allowed us to configure each system as we required it. Their system is intuitive to use and delivers service benefits particularly from the handhelds that put, in effect, a fully functioning till in staff hands.
The system has to be exceptionally fast and accurate – we take up to £20k in a session – and it is. The ease of use, coupled with features such as split bill and the ability to change our own product and pricing, combines with the knowledge and attitude of the nGeneration team to tick all of our boxes.
Right choice, best choice.
We know we made the right choice in selecting nGeneration and look forward to working with them on future openings as our brand continues to grow.
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