The nCare support service from nGeneration provides dynamic pro-active support for the IT in your estate.
Our nCare support service takes the market lead as a pro-active support model based on self-diagnostics, real time status updates and underpinned by nGeneration Engineers providing a first time fix.
The support model and SLA’s are tailored around each customer’s requirements, and we currently support over 4,000 outlets in the UK. nCare support can include all the IT systems in your outlets including EPoS, PC’s, comms, WiFi, payment terminals, network and telephony.
Our customers receive the very best service, from dedicated nGeneration staff from our West Midland based Helpdesk to our Field Engineers covering the whole of the UK.
The nCare support model reduces system downtime and provides cost effect first time fix for your business. With nCare there is no more chasing calls as our customers receive email updates of issue resolution and our support portals are also available to monitor call status.
nGeneration support services include:
The nCare support service provides the best and most cost effective solution to maintaining the IT in your outlets. Using the latest technology, skills and experience your IT will have the best support available.
Customers for our support services include: Marston’s, Caffé Nero, Casual Dining Group, Punch Taverns, Young & Co and Bourne Leisure.
Call on our experience – today. Contact us on 0870 77 77 889 or email info@nGeneration.co.uk
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